A smiling woman with long red hair, wearing a teal shirt with a logo for 'Hearing' on it, standing indoors in a professional setting.

Jodie Miles

Senior Audiologist/Owner

B.Sp.Path(Hons)., M.AudSt., MAudSA(CCP), M.HBA

Meet Jodie, our head honcho & founder of Mackay Hearing.

Jodie is passionate about providing high-quality health-focused hearing services to Mackayites. Jodie spent the first part of her career in various government & private hearing clinics in Mackay, but in 2016 she decided to work solely for her clients, opening the first locally owned independent hearing clinic in Mackay in many years. 

Jodie is a fully qualified Audiologist, having obtained a Masters of Audiology from the University of Queensland in 2006. Jodie also has a qualification in speech therapy, having completed a Bachelor of Speech Pathology with Honours (also at the University of Queensland) in 2004.

Jodie is fully registered as a member of Audiology Australia (Clinical Certificate of Practice) & a member of International Society of Audiology & Hearing Business Alliance. Jodie regularly updates her knowledge & skills by attending conferences, seminars & training.

Jodie takes pride in:

  • her genuine focus on holistic hearing health outcomes

  • taking the time to connect with clients to gain clear understanding of their needs & shape tailored hearing rehabilitation plans

  • being part of the community she is dedicated to serving

 

Jodie is passionate about all aspects of Audiology, but takes a particular interest in:

  • complete adult rehabilitation (including device management, cochlear implants, auditory training, & tinnitus counselling)

  • paediatric testing (hearing, central auditory processing) & providing effective guidance to a child’s support network (including parents, teachers and others) to maximise their hearing, learning & development potential.

Away from the clinic, Jodie is an avid bookworm, budding pianist & is kept busy raising three beautiful daughters.

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A smiling man in a gray button-up shirt with a 'Hearing' logo, standing indoors with a green plant and wood-paneled wall in the background.

Ben Miles

Senior Audiometrist/Owner

DipAud., MACaud

Meet Ben, our clinic’s Audiometrist. Having reinvented himself from a successful previous career in town planning, Ben is now an experienced & highly skilled hearing health practitioner who is passionate about supporting people with hearing loss live their best lives.

Ben specialises in adult hearing testing & rehabilitation & loves hitting the road – taking Mackay Hearing’s high quality services to appreciative clients at visiting sites in Sarina, Mirani & Bowen.

Away from the clinic, Ben is usually found in or around water (swimming, surfing, canoeing, active member of the local swimming club) or bushwalking, & loves exploring Queensland & beyond with his family. Ben was raised in Mackay’s northern beaches but now calls East Mackay home.  

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  • A woman with blonde hair wearing a blue polka dot shirt with a logo that says 'Hearing' is smiling in front of a green wall and a wooden wall.

    Robyn

    Meet Robyn, our Practice Manager & a truly calm, smiling & gentle presence in our reception room.

    Robyn was raised in the Pioneer Valley, & enjoyed a long career as a veterinary nurse before transferring her skills & caring nature to our clinic. Robyn’s love of critters continues, with her very own menagerie of furry & feathered friends at her family home at Hampden, north of Mackay.

    Feeling that she wasn’t busy enough with work, kids & animals, Robyn has decided to take-up roller hockey! Robyn is so sweet in the clinic, we’re a little worried how this is countered by her alter-ego at the rink. Opposing teams beware! 

  • Woman with glasses and long dark hair wearing a blue polka dot button-up shirt, standing indoors in front of a blurred background of bookshelves and walls.

    Sarah

    Meet Sarah, one of our Client Support Consultants. Sarah loves connecting with our clients, relishes their pearls of wisdom & enjoys their humor (except for the old go-to “… WHAT?” – heard that one a few times 😊). Our clients love Sarah as well – she is warm, engaging & personable & brightens many of our client’s day.

    After suffering with ongoing hearing impairment as a child, Sarah empathises with our clients and is driven to help them improve their quality of life.  

    Originally from Bendigo in Victoria, Sarah has well and truly settled into life in Mackay (Beaconsfield to be exact) with her young family. Away from the clinic, Sarah loves nothing more than to settle into a good jigsaw puzzle while watching wrestling (you read that correctly). Sarah also loves camping, reading & following her favourite footy teams (NRL’s Storm & AFL’s Bulldogs).

  • A young woman with long brown hair and a blue dotted shirt standing indoors, smiling at the camera.

    Ava

    Meet Ava, our other Client Support Consultant & the young gun of the team. Ava is an excellent listener & has rapidly developed an outstanding knowledge base & professional skills that benefit our clients (& clinicians) every day. Ava is committed to knowing our client’s needs and has a knack of quickly devising an effective way forward when challenges arise.  

    Ava loves helping people & being part of a supportive team with lots of opportunities for personal & professional growth.

    Ava has 2 younger sisters, & was raised & still lives in Walkerston with her family. When not rounding-up her duties in-clinic, you’ll find Ava rounding-up cattle on horseback! Ava is a mad-keen Camp Drafter & travels near & far to compete in events. Ava is also a proud & active member of the Nebo Bushman’s Committee. YEE-HAW!